Shipping policy

At HALOBLK, we are committed to providing high-quality automotive accessories and a transparent shopping experience.
Please review the following return, exchange, and warranty terms before placing an order.
  1. Returns & Exchanges — Redo Returns Portal
All eligible standard returns and exchanges must be initiated through our official self-service portal powered by Redo.
Return & Exchange Portal:
https://www.haloblk.com/apps/redo/returns-portal/login
Customers are no longer required to email HALOBLK to initiate a standard return or exchange.
Please note that claims involving defective, damaged, or incorrect products must still be submitted directly to support@haloblk.com for review.
  1. Standard HALODISC 2 — 7-Day Return Policy
Standard, non-customized HALODISC 2 products are eligible for return within 7 calendar days of delivery, provided all conditions below are met:
  • The product must be completely unused and uninstalled.
  • The original packaging must remain unopened, with all seals intact.
  • All original accessories, components, and documentation must be included.
  • The product must remain in its original, resalable condition.
  • The return request must be submitted through the Redo Returns Portal within 7 calendar days of confirmed delivery.
Opened, installed, used, or modified products are not eligible for standard returns.
This includes products opened or installed for fitment testing.
If you are unsure about product compatibility, please contact our support team before opening or installing the product.
These conditions do not prevent customers from submitting valid defective-product or warranty claims.
  1. HALODISC 2 Custom Numbers — Final Sale
HALODISC 2 Custom Numbers products are individually manufactured according to the customer's selected specifications and are therefore classified as made-to-order products.
3.1 24-Hour Grace Period
Customers have a 24-hour grace period immediately following order placement to request:
  • Changes to custom numbers, colors, or other customization details.
  • Corrections to order specifications.
  • Cancellation of the customized order.
All modification or cancellation requests must be submitted to support@haloblk.com within 24 hours of the original order placement time.
Requested modifications may be subject to technical feasibility and any applicable price differences.
3.2 Final Sale After 24 Hours
Once the 24-hour grace period has expired, all HALODISC 2 Custom Numbers orders become final sale.
After this period:
  • Orders cannot be canceled.
  • Customization details cannot be changed under the standard order policy.
  • Returns and exchanges for personal reasons are not accepted.
  • Refunds are not available for customer ordering errors, incorrect customization selections, or changes of mind.
These terms apply regardless of whether production has started or the order has shipped.
Exceptions apply to verified manufacturing defects, errors attributable to HALOBLK, and rights or remedies required by applicable law.
Purchasing Redo Return Protection does not override the final-sale restrictions on customized products.
  1. Return Shipping Costs & Redo Protection
Return shipping costs depend on whether the customer purchased Redo Return Protection at checkout.
4.1 Orders With Redo Return Protection
Customers who purchased Redo Return Protection at checkout are eligible for free return shipping on qualifying returns, including returns made for personal reasons, such as:
  • Changing their mind.
  • Ordering an incorrect size or configuration.
  • No longer wanting the product.
  • Other personal preferences.
Free return shipping applies only to products that qualify for return under HALOBLK's return policy and the applicable Redo Protection terms.
Redo Return Protection covers eligible return shipping costs. It does not extend the return window or make otherwise ineligible products returnable.
All products must still meet the applicable return conditions, including the 7-day return window and unopened, unused requirements.
4.2 Orders Without Redo Return Protection
For orders placed without Redo Return Protection, customers are responsible for return shipping costs when returning an eligible product for personal reasons.
Applicable return shipping charges will be the customer's responsibility and may be deducted from the refund where supported by the return process.
Original outbound shipping charges are non-refundable for personal-reason returns, except where required by law.
4.3 Defective Products or HALOBLK Errors
If a product has a confirmed manufacturing defect or HALOBLK fulfillment error, HALOBLK will cover the necessary shipping costs associated with an approved return or replacement.
Customers do not need to purchase Redo Return Protection to receive applicable remedies for confirmed product defects.
  1. Defective, Damaged & Incorrect Product Claims
All claims involving defective, damaged, missing, or incorrect products must be submitted directly to HALOBLK Customer Support via email.
Email: support@haloblk.com
These claims are handled separately from standard returns and exchanges processed through Redo.
5.1 How to Submit a Claim
Please email our support team with:
  1. Your order number.
  2. A description of the issue.
  3. Clear photos or videos showing the reported problem.
  4. Any relevant installation or product information.
  5. Photos of the shipping package, if the claim involves shipping damage.
Our team will review the provided information and may request additional documentation to verify the claim.
5.2 Claim Evaluation
HALOBLK will determine whether the reported issue qualifies as a manufacturing defect, shipping damage, fulfillment error, or another covered issue.
Depending on the findings, HALOBLK may provide:
  • Replacement components.
  • A replacement product.
  • Repair assistance.
  • A refund or other remedy, where appropriate or required by law.
5.3 Non-Defective Issues
The following generally do not qualify as manufacturing defects:
  • Incorrect sizes or configurations selected by the customer.
  • Incompatibility resulting from incorrect vehicle or wheel information.
  • Damage caused by improper installation.
  • Damage caused by failure to follow installation instructions.
  • Normal wear and tear.
  • Cosmetic damage caused by use, impacts, or external factors.
  • Unauthorized modifications or repairs.
These exclusions do not affect applicable consumer protection rights.
  1. Exchanges
Eligible standard HALODISC 2 products may be exchanged within 7 calendar days of delivery, provided they remain unopened, unused, and uninstalled.
Exchange requests must be submitted through the Redo Returns Portal.
Exchanges are subject to product availability, price differences, return eligibility, and applicable shipping charges.
Redo Return Protection provides free return shipping for qualifying exchanges according to its applicable terms.
Without Redo Return Protection, customers are responsible for shipping costs associated with personal-reason exchanges, unless otherwise required by law.
HALODISC 2 Custom Numbers products are not eligible for standard exchanges after the 24-hour grace period.
  1. Refund Processing
Once an authorized return has been received, HALOBLK will inspect the returned product to confirm eligibility.
If approved:
  • Refunds will be issued to the original payment method.
  • Any applicable return shipping charges or disclosed deductions may be applied.
  • Original outbound shipping fees are generally non-refundable for personal-reason returns.
  • Refund posting times depend on the customer's payment provider or financial institution.
If the returned product fails to meet the applicable return conditions, the refund may be denied.
Submitting a request through Redo does not automatically guarantee return or refund approval.
  1. Six-Month Limited Warranty
HALODISC products are covered by a six-month limited warranty from the date of delivery, covering verified defects in materials and manufacturing under normal intended use.
Warranty claims must be submitted to support@haloblk.com.
The warranty does not cover damage resulting from:
  • Improper installation or removal.
  • Failure to follow installation and safety instructions.
  • Accidents, collisions, or road hazards.
  • Normal wear and tear.
  • Cosmetic damage caused by ordinary use.
  • Unauthorized modifications or repairs.
  • Misuse or operation outside the product's intended purpose.
  • Improper maintenance or cleaning.
The warranty does not provide a general right to return non-defective products after the applicable return period.
This limited warranty does not exclude or restrict non-waivable statutory consumer rights.
  1. International Orders — Final Sale
All international orders are considered Final Sale.
HALOBLK does not accept returns or exchanges for orders shipped outside the United States.
This policy applies to all international purchases, including but not limited to:
  • Changes of mind or personal preferences.
  • Incorrect product sizes, colors, or configurations selected by the customer.
  • Vehicle or wheel compatibility issues resulting from incorrect customer selections.
  • Unopened, unused, or uninstalled products.
The standard 7-day return policy does not apply to international orders.
Purchasing Redo Return Protection does not override HALOBLK's international final-sale policy or make international orders eligible for standard returns or exchanges.
Defective Products & Warranty Claims
International customers who receive a defective, damaged, or incorrect product may contact support@haloblk.com for assistance.
All claims will be reviewed individually in accordance with HALOBLK's Limited Warranty Policy and applicable consumer protection laws.
Where a claim is approved, HALOBLK will determine the appropriate remedy, which may include replacement components, a replacement product, or a refund where applicable.
International warranty and defect claims are handled directly through HALOBLK Customer Support, not through the Redo Returns Portal.
Nothing in this policy limits any non-waivable rights or remedies provided under applicable law.
  1. Additional Terms
  • Returns sent without authorization or outside the designated return process may be refused.
  • HALOBLK reserves the right to investigate suspected fraudulent or abusive return claims.
  • Redo Protection benefits apply only to qualifying orders and eligible returns under the applicable terms.
  • Purchasing Redo Protection does not extend return deadlines, waive condition requirements, or override final-sale restrictions.
  • Nothing in this policy limits rights and remedies that cannot be excluded under applicable consumer protection laws.
  • HALOBLK may update this policy subject to applicable laws and obligations relating to existing orders.
  1. Contact & Support
Standard Returns & Exchanges
Redo Returns Portal:
https://www.haloblk.com/apps/redo/returns-portal/login
Defective Product Claims, Warranty Issues & Custom Order Modifications
Email: support@haloblk.com
Phone: +1 (949)781-0732
Business Hours: Monday–Friday, 9:30 AM–5:30 PM
Thank you for choosing HALOBLK.