Return & Warranty Policy
Last updated: July 17, 2026
1. Returns for Standard Products
Standard, non-customized products may be returned within 7 calendar days of delivery.
To be eligible for a return, the product must be unused, uninstalled, undamaged, and in its original condition. All original packaging, accessories, manuals, and components must be included, and proof of purchase is required.
Please contact HALOBLK before returning any product. Returns sent without prior authorization may not be accepted.
2. Customized Products
Customized and made-to-order products, including Custom Numbers wheel covers, are not eligible for return, exchange, or refund except in cases of a confirmed quality issue, manufacturing or material defect, or an error made by HALOBLK.
Incorrect customer selections—including numbers, colors, models, sizes, or compatibility—changes of mind, and personal preferences are not considered quality issues. Minor differences in color, finish, texture, or positioning caused by the customization process are not considered defects if they do not affect normal use.
3. Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from the confirmed order, please contact HALOBLK with your order number and clear photos or videos. Do not install, modify, discard, or return the item until HALOBLK provides instructions.
For an approved claim, HALOBLK may provide replacement parts, a replacement product, repair, store credit, or a refund, depending on the circumstances.
4. Refund Processing
Approved refunds are processed after the returned item is received and inspected. Refunds are issued to the original payment method. The time required for funds to appear depends on the payment provider.
5. Six-Month Limited Warranty
HALODISC products are covered by a 6-month limited warranty from the date of delivery against confirmed manufacturing and material defects under normal and intended use.
This limited warranty does not create a right to return a product for personal reasons after the 7-day return period.
6. Warranty Exclusions
- Damage caused by incorrect installation or removal;
- Scratches, curb damage, impact damage, accidents, or road hazards;
- Normal wear and tear;
- Damage caused by misuse, modification, improper maintenance, or unauthorized repair;
- Loss, theft, or damage caused by external factors;
- Cosmetic differences that do not affect the normal function of the product.
7. How to Submit a Request
Contact HALOBLK and provide your order number, a description of the issue, and clear photos or videos. HALOBLK may request additional evidence before approving a return or warranty claim.
Email: support@haloblk.com
Phone: +1 (626) 784-8999, Monday–Friday, 9:00 AM–5:00 PM
8. Optional Shipping Protection
Optional shipping protection claims are separate from this Return & Warranty Policy and are handled under the terms shown by the protection provider or claim portal.