Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from HALOBLK (the “Site”).
Personal Information We Collect
Device Information. When you visit the Site, we automatically collect certain information about your device (e.g., web browser, IP address, time zone, cookies). As you browse, we also collect information about the pages or products you view, referral sites or search terms, and how you interact with the Site.
We collect Device Information using:
- Cookies – small data files with an anonymous unique identifier. Learn more or disable cookies at http://www.allaboutcookies.org.
- Log files – record actions on the Site (IP address, browser type, ISP, referring/exit pages, date/time).
- Web beacons/tags/pixels – electronic files that measure browsing and campaign performance.
Order Information. When you make or attempt to make a purchase, we collect your name, billing and shipping addresses, payment information (e.g., card details or tokenized payment), email address, and phone number.
In this Policy, “Personal Information” means both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
- Fulfill orders (process payments, arrange shipping, provide invoices/order confirmations);
- Communicate with you;
- Screen orders for risk/fraud;
- Provide information or advertising consistent with your preferences.
We use Device Information to:
- Screen for risk and fraud (especially IP address);
- Improve and optimize the Site (analytics on browsing, interaction);
- Evaluate the performance of our marketing and advertising.
Sharing Your Personal Information
We share Personal Information with third parties to help us use it as described above. For example:
- Shopify powers our online store. Read how Shopify uses Personal Information: https://www.shopify.com/legal/privacy
- Google Analytics helps us understand Site use: https://www.google.com/policies/privacy/ (opt-out: https://tools.google.com/dlpage/gaoptout)
- We may also use advertising and email tools (e.g., Meta/Facebook Ads, Google Ads, Klaviyo) to deliver relevant communications, consistent with your preferences and applicable law.
We may disclose Personal Information to comply with laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.
Behavioural Advertising
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. To learn more about targeted advertising, visit the NAI’s page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Opt-out resources:
- Facebook/Meta: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: http://optout.aboutads.info/
Do Not Track
Please note we do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.
Your Rights (EEA/UK/France and other regions)
If you are a resident of the European Economic Area, the United Kingdom, or France, you have the right to access Personal Information we hold about you and to ask that it be corrected, updated, or deleted. To exercise these rights, contact us via the email below.
We process your information to fulfill contracts (e.g., when you place an order) and for our legitimate business interests. Your information may be transferred outside your country (including to the U.S. and Canada).
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it, subject to legal and operational retention requirements.
Minors
The Site is not intended for individuals under the age of 16.
Changes
We may update this Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The “Last Updated” date will be revised accordingly.
Contact Us
For more information about our privacy practices, questions, or complaints, please contact us at support@haloblk.com.
Customs & Taxes (Non-Privacy Notice)
A. Recommended (Matches Your Current Policy)
United States
We automatically calculate and collect applicable U.S. sales tax at checkout and remit it on your behalf.
Outside the United States
Orders shipped outside the U.S. may incur import charges (e.g., duties, VAT/GST, customs/clearance/brokerage fees). These charges are the recipient’s responsibility and are not collected by HALOBLK. Unpaid charges may delay or return the shipment; shipping and related costs are non-refundable.
B. Optional (Only if you truly plan to refund duties)
Outside the United States — Duties Reimbursement
If your local customs requires duties on delivery, please pay first and email your payment receipt to support@haloblk.com. Once verified, HALOBLK will refund the full duty amount within 12 hours. (Note: This policy applies to import duties only; VAT/GST, handling, brokerage, or other fees may be excluded unless explicitly stated.)