Return & Warranty Policy
HALOBLK is committed to delivering premium products with exceptional performance and craftsmanship. This policy outlines the terms under which returns, exchanges, and warranty claims are accepted, and is designed to protect both our customers and our company from misuse or abuse.
1.Fitment Responsibility
1.1 Pre-Purchase Verification
Customers are solely responsible for confirming product compatibility with their vehicle’s model, year, wheel size, and wheel type before placing an order. HALOBLK provides a Fitment Guide and customer support for assistance.
1.2 Installation Constitutes Acceptance
Once a product is installed on a vehicle, it is deemed accepted as properly fitting, and returns for fitment issues will not be accepted unless there is a confirmed manufacturing defect.
1.3 Wrong Selection
Returns or exchanges due to incorrect product selection are accepted only if the product is unused and in original condition. The customer must bear all round-trip shipping cost.
2.Non-Returnable Items
The following are not eligible for return or exchange unless a manufacturing defect is confirmed:
2.1 Installed products showing visible signs of use (scratches, adhesive residue, paint chipping, latch marks, etc.) unrelated to a defect.
2.2 HALODISC products with tamper-proof seals labeled “Return Proof — Void if Cut” where more than one set of wheel attachments has been cut.
2.3 Custom products (Numbered Custom HALODISC 2, custom decals, vinyl wraps) due to changes in personal preference. Slight variations in color, finish, or engraving alignment are not considered defects.
2.4 Products damaged by improper installation (over-tightening, under-tightening, use of incorrect tools, skipping required steps).
2.5 Products missing original packaging, manuals, or accessories, or with packaging so damaged that resale is affected.
2.6 Duties, taxes, or import fees for international orders (non-refundable).
3.Definition of Quality Issues
Accepted as a “quality issue” only if:
3.1 There is a manufacturing defect (structural breakage, size deviation, printing error, material delamination).
3.2 The product sustained shipping damage, supported by unboxing photos/videos taken before installation.
3.3 HALOBLK shipped the wrong model, color, or accessories.
4.Proof Requirements
4.1 All claims must include clear photos or videos showing the full product, the defect, and the order number/date written on paper in the same frame.
4.2 For shipping damage, images of the outer packaging and product are required.
4.3 Claims without required proof will be denied.
5.Return & Exchange Requests
5.1 Timeframes
Customers must contact HALOBLK within the return/exchange period stated on the product page after delivery.
5.2 Process
5.2.1 Submit a request via our automated portal or email: support@haloblk.com.
5.2.2 If approved, HALOBLK will provide a return address or prepaid label (if applicable).
5.2.3 Ship the product within 3 business days of approval and provide a valid tracking number.
5.3 Shipping Costs
5.3.1 HALOBLK pays for return/exchange shipping if caused by a quality issue or our shipping error.
5.3.2 Customer pays for returns due to personal reasons (wrong model/color, dislike).
5.3.3 For international orders, the customer pays all return shipping costs and duties.
6.Warranty Coverage
6.1 Coverage
HALOBLK products are covered for manufacturing or material defects under normal use from the purchase date.
6.2 Not Covered
6.2.1 Damage from misuse, collision, dropping, improper handling, or failure to follow installation instructions.
6.2.2 Normal wear and tear (scratches, paint chipping, stains).
6.2.3 Unauthorized modifications or repairs.
6.2.4 Track or aggressive driving damage, high-speed water exposure, or chemical corrosion.
6.2.5 Color fading within 6 months if within acceptable industry tolerance.
6.3 Custom Products
Custom products are warrantied only for defects in workmanship or materials, not for preference changes or minor visual variations.
7.Returns & Warranty Process
7.1 Contact Customer Service7.2 Review & Instructions
HALOBLK will review eligibility for a return, exchange, or warranty claim and provide either a return address or a prepaid return label (if applicable).
7.2 Review & Instructions
HALOBLK will review eligibility for a return, exchange, or warranty claim and provide either a return address or a prepaid return label (if applicable).
7.3 Return the Product
Use the original packaging and include all accessories/manuals.
Ship the product within 3 business days of receiving instructions and provide a valid tracking number.
7.4 Inspection & Resolution
If the product meets policy conditions, HALOBLK will repair, replace, or refund at no cost.
If not eligible, customers will be notified and offered a paid repair/replacement option.
8.Additional Notes
8.1 Fitment Confirmation Before Installation:
If you are unsure about compatibility, do not install. Installation can leave marks that may disqualify returns/exchanges.
8.2 Non-Transferable Warranty:
Warranty applies only to the original purchaser.
8.3 Regional Variations:
Certain terms may vary by country/region laws.
8.4 Final Interpretation:
HALOBLK reserves the right of final interpretation of this policy.
9.Insurance Policy
9.1 Insurance Coverage Scope
| Claim Type | Definition | Compensation Policy | Required Documentation |
|
9.1.1
|
International shipping: package not delivered within 30 calendar days from the date the merchant ships the package. | Seel compensates the buyer $5 (in the store’s transaction currency; e.g., €5 if in euros). Premiums are also charged in the transaction currency. | None — Seel auto-approves based on tracking number. |
|
9.1.2
|
International shipping: package not delivered within 60 calendar days after shipping, or confirmed stolen. | Seel compensates the buyer the product value (based on the amount paid). | 1) If tracking shows “lost,” auto-compensated. 2) If tracking shows “delivered” but the buyer didn’t receive it (porch theft): one of the following required — police report, site video evidence, carrier loss statement, or other authorized document. First porch theft claim is “no-proof”; future claims require evidence. |
|
9.1.3
|
Product received with obvious breakage, cracks, bends (if not bendable), crushing that makes it unusable. Excludes cosmetic damage (scratches, dents), manufacturing defects, wrong items, or unsealed packaging. | Seel compensates the buyer the product value (based on the amount paid). | Photos of outer packaging, inner packaging, and damaged product. |
9.2 Claim Process
| Step | Details | Notes |
|
9.2.1
|
Package damage/theft claims must be filed within 15 days of delivery. Lost/delayed package insurance is valid for 90 days from order date. | Customers receive a policy confirmation email with claim window details after ordering. |
|
9.2.2
|
1) Claim link displayed on HALOBLK brand tracking page. 2) Confirmation email from Seel after ordering. 3) HALOBLK after-sales: guide customers to the claim form. |
Claim portal: https://resolve.seel.com/17track After-sales staff should avoid calling Seel an “insurance company” and instead refer to it as “our after-sales team.” |
|
9.2.3
|
Option 1: Replacement — Indicate in claim “I need another product.” Option 2: Refund — Choose from: Virtual Visa card (within 1 hour), PayPal (within 1 hour), Venmo (within 1 hour), or Direct Deposit (1–3 business days). |
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9.3 Other Notes
9.3.1 Eligible/Insured Orders:
Customers apply directly to the insurer; the insurer handles payout. HALOBLK is not involved in the compensation process.
9.3.2 Not Eligible/No Insurance:
If covered under HALOBLK’s returns policy, customers may apply via the official return request portal within the specified timeframe; customer bears shipping costs unless stated otherwise in this policy.