HALODISC 2 | Custom Numbers Returns & Warranty & Insurance Policy
HALOBLK is committed to delivering premium products with exceptional performance and craftsmanship. This policy outlines the terms under which returns, exchanges, and warranty claims are accepted, and is designed to protect both our customers and our company from misuse or abuse.
Return, Exchange Policy
1. Fitment Responsibility
1.1 Pre-Purchase Verification
Customers are solely responsible for confirming product compatibility with their vehicle’s model, year, wheel size, and wheel type before placing an order. HALOBLK provides a Fitment Guide and customer support for assistance.
1.2 Installation Constitutes Acceptance
Once a product is installed on a vehicle, it is deemed accepted as properly fitting, and returns will not be accepted for fitment issues, personal preferences, or any other non-defect reasons, unless there is a confirmed manufacturing defect.
1.3 Wrong Selection
Due to the special nature of Custom Numbers HALODISC, which cannot be resold once produced, returns or exchanges for incorrect product selection are not accepted.
2. Non-Returnable Items
The following are not eligible for return or exchange unless a manufacturing defect is confirmed:
2.1 Installed products showing visible signs of use (scratches, adhesive residue, paint chipping, latch marks, etc.) unrelated to a defect.
2.2 HALODISC products with tamper-proof seals labeled “Return Proof — Void if Cut” where more than one set of wheel attachments has been cut.
2.3 Products damaged by improper installation (over-tightening, under-tightening, use of incorrect tools, skipping required steps).
2.4 International orders with duties, taxes, or import fees already paid.
3. Definition of Quality Issues
Accepted as a “quality issue” only if:
3.1 There is a manufacturing defect (structural breakage, size deviation, printing error, material delamination).
3.2 The product sustained shipping damage, supported by unboxing photos/videos taken before installation.
3.3 HALOBLK shipped the wrong model, color, or accessories.
4. Proof Requirements
4.1 All claims must include clear photos or videos showing the full product, the defect, and the order number/date written on paper in the same frame.
4.2 For shipping damage, images of the outer packaging and product are required.
4.3 Claims without required proof will be denied.
5. Return & Exchange Requests
5.1 Timeframes
Customers must contact HALOBLK within 14 days from the date of delivery.
5.2 Process
5.2.1 Submit a request via our automated portal or email: support@haloblk.com.
5.2.2 If approved, HALOBLK will provide a return address or prepaid label (if applicable).
5.2.3 Ship the product within 3 business days of approval and provide a valid tracking number.
5.3 Shipping Costs
5.3.1 HALOBLK pays for return/exchange shipping if caused by a quality issue or our shipping error.
5.3.2 Actual shipping cost is subject to the carrier’s provided receipt.
6. Disclaimer
6.1 Incorrect Contact Information If the contact information provided by the recipient in the order is incorrect, causing the local carrier or customs to be unable to reach them, the recipient shall bear full responsibility and all related costs arising from clearance failure, delays, return, or destruction of the goods.
6.2 Failure to Cooperate with Clearance If the recipient fails to respond in a timely manner to notifications from the local carrier or customs, including assisting with import clearance or submitting required documents (such as ID, tax number, authorization letter, etc.), the recipient shall bear full responsibility and all related costs resulting from clearance failure, delays, return, or destruction of the goods.
6.3 Incorrect Shipping Address
If the shipping address provided by the recipient in the order is incorrect, resulting in delivery failure, the recipient shall bear full responsibility and all related costs.
6.4 Return or Destruction of Goods If the goods are destroyed due to clearance failure or other reasons, HALOBLK shall not be responsible for refunding the order, and all costs arising from the destruction shall be borne by the recipient.
If the goods are returned, the recipient shall bear the cost of returning the goods.
Once goods are destroyed or returned due to clearance issues, the order shall be deemed completed, and HALOBLK has no obligation to provide refund, reshipment, or other forms of compensation.
6.5 Language and Tracking Information Due to translation differences among local languages, English, and Chinese, tracking information is for reference only. In case of discrepancies, the final explanation provided by the carrier or customs shall prevail.
6.6 Force Majeure HALOBLK shall not be liable for any loss, delay, return, or destruction of goods caused by force majeure events, including but not limited to natural disasters, wars, strikes, epidemics, government regulations, or changes in customs policies.
6.7 Official Evidence All actual costs and responsibilities shall be based on official receipts, notices, or certificates issued by the carrier, customs, or other relevant authorities.
Warranty
1. Warranty Coverage
HALOBLK provides warranty service for HALODISC 2 | Custom Numbers purchased from authorized sellers, covering defects in manufacturing or materials under normal use.
2. Warranty Period
The HALODISC product is warranted for 6 months from the date of receipt of the goods. Proof of receipt (e.g., delivery confirmation, signed receipt, or order tracking record) is required to verify the start date.
3. Warranty Conditions
3.1 Covered Issues:
Products are warrantied only for defects in workmanship or materials.
The product must be returned with its original packaging, accessories, and manual.
3.2 Non-Covered Issues:
3.2.1 Damage due to misuse, collision, dropping, improper handling, or failure to follow installation instructions.
3.2.2 Normal wear and tear (scratches, paint chipping, stains).
3.2.3 Unauthorized repairs or modifications.
3.2.4 Track or aggressive driving damage, high-speed water exposure, or chemical corrosion.
3.2.5 Color fading within 6 months if within acceptable industry tolerance.
3.2.6 Products beyond the warranty period.
3.2.7 Damage caused by accidents, natural disasters, or force majeure.
3.2.8 Products previously repaired or replaced.
3.2.9 Preference changes.
3.2.10 Minor visual variations.
4. Warranty Process
4.1 Contact Customer Service:
Reach out to HALOBLK customer support at support@haloblk.com or via the official website (www.haloblk.com) to initiate a warranty claim.
4.2 Submit Information
4.2.1 Provide the purchase receipt or order number.
4.2.2 Describe the issue in detail, including photos or videos if applicable.
4.3 Review & Instructions
HALOBLK will review eligibility for a return, exchange, or warranty claim and provide either a return address or a prepaid return label (if applicable).
4.4 Return the Product
After approval from customer service, send the product to the designated address.
4.4.1 For returns due to manufacturing defects or quality issues, HALOBLK will cover shipping costs.
4.4.2 For international orders, the customer pays all return shipping costs and duties.
4.4.3 Actual shipping cost is subject to the carrier’s provided receipt.
4.5 Inspection and Resolution
HALOBLK technicians will inspect the product to confirm if the issue falls under warranty coverage.If eligible, HALOBLK will refund or replace the product at no cost.
5. Important Notes
5.1 Fitment Confirmation Before Installation:
If you are unsure about compatibility, do not install. Installation can leave marks that may disqualify returns/exchanges.
5.2 Non-Transferable Warranty:
Warranty applies only to the original purchaser.
5.3 Regional Variations:
Certain terms may vary by country/region laws.
5.4 Final Interpretation:
HALOBLK reserves the right of final interpretation of this policy.
6. Contact Information
For any inquiries, please contact:
Email: support@haloblk.com
Website: www.haloblk.com
Phone: +1 626-784-8999 (Weekdays, 9:00 AM - 5:00 PM)
Insurance Policy
1 Insurance Coverage Scope
| Claim Type | Definition | Compensation Policy | Required Documentation |
| 9.1.1 Delayed Delivery | International shipping: package not delivered within 30 calendar days from the date the merchant ships the package. | Seel compensates the buyer $5 (in the store’s transaction currency; e.g., €5 if in euros). Premiums are also charged in the transaction currency. | None — Seel auto-approves based on tracking number. |
| 9.1.2 Lost Package | International shipping: package not delivered within 60 calendar days after shipping, or confirmed stolen. | Seel compensates the buyer the product value (based on the amount paid). | 1) If tracking shows “lost,” auto-compensated. 2) If tracking shows “delivered” but the buyer didn’t receive it (porch theft): one of the following required — police report, site video evidence, carrier loss statement, or other authorized document. First porch theft claim is “no-proof”; future claims require evidence. |
| 9.1.3 Damaged Package | Product received with obvious breakage, cracks, bends (if not bendable), crushing that makes it unusable. Excludes cosmetic damage (scratches, dents), manufacturing defects, wrong items, or unsealed packaging. | Seel compensates the buyer the product value (based on the amount paid). | Photos of outer packaging, inner packaging, and damaged product. |
2 Claim Process
| Step | Details | Notes |
| 9.2.1 Claim Window & Policy Validity | Package damage/theft claims must be filed within 15 days of delivery. Lost/delayed package insurance is valid for 90 days from order date. | Customers receive a policy confirmation email with claim window details after ordering. |
| 9.2.2 How to File a Claim | 1) Claim link displayed on HALOBLK brand tracking page. 2) Confirmation email from Seel after ordering. 3) HALOBLK after-sales: guide customers to the claim form. |
Claim portal: https://resolve.seel.com/17track After-sales staff should avoid calling Seel an “insurance company” and instead refer to it as “our after-sales team.” |
| 9.2.3 Compensation Method | Option 1: Replacement — Indicate in claim “I need another product.” Option 2: Refund — Choose from: Virtual Visa card (within 1 hour), PayPal (within 1 hour), Venmo (within 1 hour), or Direct Deposit (1–3 business days). |
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3 Other Notes
3.1 Eligible/Insured Orders:
Customers apply directly to the insurer; the insurer handles payout. HALOBLK is not involved in the compensation process.
3.2 Not Eligible/No Insurance:
If covered under HALOBLK’s returns policy, customers may apply via the official return request portal within the specified timeframe; customer bears shipping costs unless stated otherwise in this policy.